Terms & Conditions

Mabel Mobile Laundry Service Pty Ltd
ABN: 56679008470
Effective Date: 16 July 2025
By making a booking, you agree to the following terms and conditions.

 1. Services Provided

We provide mobile laundry services including wash, dry & fold, ironing, and handling of specialty items. We
also act as a pickup and return agent for Whitings Dry Cleaner - Wagga Wagga.
Dry cleaning is not performed by us. Garments selected for dry cleaning are collected and returned by us, but
the service is fulfilled by Whitings Dry Cleaner. In this arrangement, Whitings is responsible for the dry
cleaning process, and invoices customers directly.

 2. Payment Terms

Payment for laundry and ironing services is due before return of items, unless otherwise agreed (e.g., for
approved NDIS or Aged Care clients).
Dry cleaning is invoiced separately by Whitings Dry Cleaner, and payment is made directly to them.- Pricing is subject to change and will be confirmed upon booking. Any changes will be communicated in
 advance.

 3. Bookings, Pickup & Delivery

Upon submitting a booking request, we will confirm your pickup schedule via SMS or email.- It is your responsibility to provide accurate and complete pickup and delivery details, including access
instructions (e.g., gate codes, apartment numbers).
If we are unable to access the pickup or drop-off location:
You may be charged a missed pickup fee of up to $15.
The booking may be rescheduled at our discretion.- A minimum of 12 hours' notice is required for cancellations or changes.
Cancellations with less than 12 hours' notice may incur a late cancellation fee of $10.
If no one is present or accessible for a scheduled pickup or return, a no-show fee may apply.

 4. Stain Removal & Special Handling

We make every effort to remove stains but cannot guarantee complete removal.- Please use the booking form comments box to alert us to stains or special garment care needs.- If no instructions are provided, standard processing methods will be used.

 5. Garment Care, Damage, and Liability

We follow professional industry standards in handling all items. However, we are not liable for the following:- Pre-existing damage or wear and tear- Items left in pockets (e.g., pens, tissues)- Manufacturer defects (e.g., shrinkage, poor stitching)
Colour fading, embellishment loss, or damage due to absent or incorrect care labels- Damage to delicate items not disclosed as requiring special handling
If damage occurs due to our negligence, compensation is capped at $100 per garment.
Any claims for damaged or missing items must be made within 48 hours of delivery and include relevant
photographic evidence.

 6. Dry Cleaning Specific Terms

We are a proud agent of Whitings Dry Cleaner - Wagga Wagga.- All dry cleaning items are collected and returned by us, but the cleaning service is provided by Whitings.
You will receive a separate invoice directly from Whitings for dry cleaning.- Any concerns or claims regarding dry cleaning outcomes must be directed to Whitings.

 7. Right to Refuse Service

We reserve the right to refuse service in the following cases:- Unsafe or inaccessible pickup locations- Items that present a health or hygiene risk- Excessively soiled or biohazardous items- Threatening, abusive, or inappropriate customer behaviour- Evidence of misuse or fraudulent booking activity

8. Cancellations, Late Changes & No-Shows

Changes or cancellations must be made at least 12 hours in advance.- Late cancellations may result in a $10 fee.- Missed pickups without notice may result in a $15 no-show fee and rescheduling at our discretion.

9. Consumer Rights

Nothing in these terms excludes or modifies your rights under the Australian Consumer Law (ACL).
You are entitled to services that are:- Provided with due care and skill- Fit for the specified purpose- Delivered within a reasonable time
 If our service fails to meet these guarantees, you are entitled to remedies in accordance with the ACL.

10. Privacy

We respect your privacy. Personal information is collected for the sole purpose of providing our services.
Please refer to our Privacy Policy for more details.

11. Force Majeure

We are not responsible for delays or failures in service caused by events beyond our control, including
severe weather, natural disasters, illness, accidents, or government restrictions.

 12. Governing Law

 These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes will be
 subject to the jurisdiction of NSW courts.

 13. Contact Information

 Email: support@mabelmobilelaundryservice.com.au
 Phone: 0438 566 311